FAQ - Frequently Asked Questions
- FAQ - Frequently Asked Questions
- General Questions
- What exactly does RateMe.link do?
- Why not simply ask customers to write a review on Google or another review platform?
- Will the customer feedback be posted on all the review platforms I specify?
- Can I buy positive reviews from you?
- Can RateMe.link prevent negative reviews?
- Why use RateMe.link instead of X?
- Does RateMe.link work for my business?
- I don't have a website, can I still use RateMe.link?
- Do I need to change anything on my website?
- Do I have to give you my customers' data?
- Are there industries or business models that RateMe.link is not suitable for?
- Pricing / Billing
- General Questions
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What exactly does RateMe.link do?
RateMe.link gathers feedback from your customers and leads more of your happy customers to write online reviews. Also, it it detects dissatisfied customers and lets you fix it - before bad reviews happen.
RateMe.link gives businesses their own 5-star customer review page, accessible with a short link - the RateMe.link. That way, whenever you want to ask for feedback or a review, you simply send or give your customer this link. The link will take the customer to a zero-friction, quick, and user-friendly rating page. And with just one click, customers can submit their rating.
In a well-thought-out rating process, you win more reviews from your satisfied customers by enabling them to easily post to the review platforms you've specified. Any public site works - Google Business, Yelp, Facebook, TrustPilot, or industry-specific... you name it.
If the rating process finds an unhappy customer, you'll get immediate private feedback with their comments. That way you'll always get a chance to fix poor experiences before bad reviews happen.
In short terms: your RateMe.link provides an easy way for your customers to give feedback and leave reviews on any open review platform. You'll also always learn first about problems so you can fix negative experiences before bad reviews happen.
Why not simply ask customers to write a review on Google or another review platform?
There are 3 major problems with this approach.
- You miss the chance to get feedback from the customer first. Now that's not a problem for happy customers. But when an open review platform is the first place an unsatisfied customer finds to vent their anger on, that's unfortunate.
- You give up control over how, where, and when customers talk about you. If you just send them to Google or another review platform, now your customer is their user. You move the conversation over to them. This leads to you discussing all your matters in front of a public audience, leaving you with only the communication channels these sites provide. In short: you'll put yourself fully at the mercy of these giants.
- Many of these sites make it either too easy or too hard to leave reviews. When it's too easy, the quality of reviews tends to be low, just a couple of stars and a one-liner, if you're lucky. When it's too hard, many customers don't leave reviews at all. That's just a normal reaction: to run away when confronted with something intimidating, like a huge form to fill out. That's why it's better to build up some commitment and behavioral consistency first.
Remember this: the review platforms are interested in their business, not yours. To them, any review, good or bad, means more data, more power, more leverage. You and your business are merely a "place" to them. That's why you must always strive to own as much of the customer conversation as you can.
Will the customer feedback be posted on all the review platforms I specify?
We make it easy to let the customer leave you reviews, but it has to be done by them.
There's no technically and ethically feasible way to "auto-post" reviews to all the review platforms in the name of a customer. The review platforms would see this as spam and therefore use sophisticated measures to prevent that from happening.
And here's another, more important, reason not to have the same reviews on all the sites:
For potential customers, it would just look suspicious and unnatural if all review platforms had the exact same reviews about you. This would not exactly promote trust and hurt your reputation instead.
However, with RateMe.link you can control the choice and order of review platforms to display.
Can I buy positive reviews from you?
No. We also strongly advise against buying reviews, no matter what the providers promise ("...real genuine reviews...").
Almost all review platforms sanction fake reviews that are not from your real customers. If you buy reviews, you risk losing your review profiles entirely or being rated untrustworthy.
Even though it might be tempting to quickly boost your status with bought reviews: online platforms know all the patterns of fake reviews and are constantly learning. With purchased reviews, you are in constant danger of losing all reviews and even being excluded from the review platform altogether.
With RateMe.link instead, you permanently and constantly receive genuine online reviews from your real customers, because of an easy and user-friendly rating process.
Can RateMe.link prevent negative reviews?
When you consistently use RateMe.link to attract reviews, you'll expericence a significant increase of positive reviews. That way even an occasional review from a dissatisfied user does no longer have a disproportionate impact on your review profile.
By actively using your RateMe.link to gain feedback, our mechanisms of segmentation and satisfaction detection ensure that you learn about all customer opinions first - before reviews appear on review portals.
If you use that feedback in direct customer contact to clarify negative experiences, a large part of negative reviews can be avoided in advance.
Additionally, with the help of RateMe.link, you achieve a much higher level of engagement from your happy customers who would otherwise not share their positive experience - in other words: many more positive reviews.
Why use RateMe.link instead of X?
Simplicity & ease of use: we try to do only one job but do it exceptionally well. That's a reason why everything in RateMe.link is designed so that anyone can use it. No distractions from the main goal: getting more reviews from happy customers. That doesn't mean we're behind on technology, on the contrary! But we will always favor the useful, important over the nice and shiny.
Availability: RateMe.link works for the widest range of businesses and institutions, even if they don't have a website. Whether you operate from just one location or run a nationwide chain, whether you have a website or not - as long as your business (or practice, clinic...) wants to collect feedback and get online reviews from happy customers, it works.
Cost: you'll find that RateMe.link costs less in a year than most others charge per month. We try to avoid all costs that do not directly benefit you or the service and keep everything streamlined and lean.
Does RateMe.link work for my business?
Yes - it very likely does.
RateMe.link works for all businesses that can be publicly rated or reviewed online. You don't even need a website - so it works especially great for local businesses with a "walk-in" audience. All you need are one or more profiles on review platforms, such as Google My Business, a Facebook profile, or TripAdvisor, etc.
I don't have a website, can I still use RateMe.link?
Yes, absolutely. We've built RateMe.link to enable any business to get more reviews froim happy customers, regardless if they have a website or not.
So, no, you don't need a website, because your RateMe.link works completely independently. The only thing you'll need is at least one profile on a review platform - any open platform, e.g. Google, Trustpilot, etc. - to generate more and better reviews.
Do I need to change anything on my website?
No. You don't need to make any changes to your website. Your RateMe.link is fully hosted by us, it works independently from your website.
Do I have to give you my customers' data?
No. We don't need any of your customers' data, not even an email address. You keep full control over when and who you give your RateMe.link. On the other hand, we will of course make all data available in your dashboard, that your customers share during the rating process.
Are there industries or business models that RateMe.link is not suitable for?
If your reviews are primarily generated in closed or "walled "user areas, RateMe.link cannot easily send your customers there for reviews.
This mainly happens when your processes are tied to a closed system, like an app store or a booking system, where the operating provider controls all of the customer experience.
However, we strongly encourage you to also collect as many reviews as possible on independent review platforms and build a good reputation. This way you reduce your dependencies and don't leave all control to a closed rating system alone.
Pricing / Billing
Can I try RateMe.link before paying for it?
Yes, absolutely. You can sign up for our free trial - no credit card required, all features unlocked.
How is the price calculated?
The price is based solely on the number of links you set up and with one payment everything is included. There's no limit on how many customers you can invite or how many reviews you can get. If you have one office or location, then you only need one link. Only if you operate several locations, offices, or branches that you want to be reviewed separately, you'll need the corresponding number of links.
How do you handle taxes and VAT?
Our offer is aimed exclusively at businesses, therefore all prices are stated exclusive of VAT. No VAT applies to customers in non-EU countries and EU customers with a valid VAT ID. For German customers and EU customers with no valid VAT ID, applicable VAT will be added and displayed in the checkout process. Apart from when VAT applies we do not add any additional taxes.