Support

The support area still needs work - we're on it!
Please send us an email with your questions.
We'll be right there for you, happy to help!

While logged into your dashboard click on the Help Button at the top or the little "speech bubble" in the lower right-hand corner of the screen. That's the fastest and most convenient way for all support-related messages.

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Can you help me set up my account?

Absolutely. Please contact us anytime via the in-app support button and we’ll be glad to help you setting it all up!

A review platform I want to target is not listed. How do I add it?

We can add any review platform site that allows public reviews.
Please contact us via the in-app support button and we'll add the site for you. This usually just takes a business day or less.

How to find the direct link to my review page on a review platform?

Most of the review platforms, such as Yelp, Tripadvisor, and others let you link directly to your review page via a normal URL. For others you need to generate a special URL:

-> How to find the direct link to your review page on a review platform?

Can I change my link to include my business name, like /myshop?

The links are randomly assigned, because normally no end customer gets to see them in plain text - they are mostly included as a link in emails or passed on in a QR code. In a way, the links are not made to be remembered in the first place.

The reason is that we don't think the link should be easy to guess, so it's really only your customers you're sharing it with who give reviews – and not random visitors who happen to come across the link.

If you need an easy-to-remember review link, though, could you set up a redirect on your domain so that a URL like "yourdomain.com/review" simply redirects to your review link. Please let us know if we can help you with that or anything else.

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